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Log in to Mobile Banking
- Access our mobile website
- Enter your Business Connect User ID and Password.
- Choose one of the options below from the Main Menu.
Viewing Alerts*
- Select Alerts from the main menu.
*The Alerts option only displays if you have Alerts to view free online banking product.
Viewing Transactions
- Select My Accounts from the Main Menu.
- From the list of accounts, select which account you want to view.
- A summary screen with your Account Balance will appear.
- Select Transactions from this summary screen.
- Transactions from the last 15 days will display in groups of 4 transactions per page up to 36 transactions total.
- Select the date for transaction details.
- Select Back to return to the list of transactions.
- From the transaction list, select Accounts to return to the list of accounts or Main Menu to return to the Main Menu.
Transferring Funds*
- Select Transfers from the Main Menu.
- Choose the account FROM which you're transferring funds.
- Choose the account TO which you're transferring funds.
- Enter amounts in the Dollars and Cents fields and select Submit.
- An indicator that the transaction is being sent displays on screen.
- A confirmation message and number display after the transfer is complete.
- An SMS Text Message will be sent to confirm the transfer.
*You can only set up one-time immediate transfers via mobile internet banking.
Paying Bills*
- Select Pay Bills from the Main Menu.
- Select the Payee.
- Select the pay-from account and continue to the next screen.
- Enter amounts in the Dollars and Cents fields and select Submit.
- An indicator that the bill payment is being sent displays on screen.
- A confirmation message and number display after the bill payment is complete.
- An SMS Text Message will be sent to confirm the bill payment.
- If you are not currently enrolled in Bill Pay, clicking on the Pay Bills link will present you with the option to request enrollment from The Business Bank. Follow the on-screen prompts to submit your request for Bill Pay enrollment.
*You can only set up one-time immediate bill payments via mobile internet banking. Payments will process during the next bill pay processing time.
FREQUENTLY ASKED QUESTIONS REGARDING MOBILE INTERNET BANKING
Q. What are the restrictions on the type of mobile devices that can be used to access accounts?
A. The Business Bank's mobile solution works with any web-enabled mobile phone device whose network allows secure SSL traffic.
Q. What functions can I perform from my mobile device?
A. Provided that you have current access through Business Connect internet banking, you can:
- View Transaction History
- View Account Balances
- Transfer Funds between accounts at The Business Bank
- Pay Bills to existing Payees
- View Alerts (if you have them established already)
Q. How do I know if my transfer or bill payment was entered successfully?
A. Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through.
Q. What if I no longer want to be a mobile user?
A. Refer to the instructions entitled "Cancelling Enrollment of Mobile Internet Banking".
Q. What happens if I lose my mobile device?
A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings within Business Connect internet banking and make any changes to the Wireless Provider and/or Phone Number.
Q. Why can't I add a new payee within the Paying Bills function?
A. Functionality is limited to sending payments to payees you've already established within Business Connect internet banking as a security precaution. To add a new payee, simply log in to our online site and add a new payee within Bill Payment. Once the payee is added, you may now send a payment through Mobile Internet Banking.
Q. How do I delete a Bill Payment that I set up through my mobile device?
A. You must log in to our online site and delete the payment from the main menu of the Bill Pay tab.
Q. What happens if I lose communication/signal during a transaction?
A. When you complete a transaction from your mobile device (bill payment or funds transfer), you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
Q. What is an SMS Text Message?
A. SMS stands for Short Message Service. An SMS text message is a message between two mobile devices containing 160 characters or less of text and spaces. It is a standard industry format and a service many major Wireless Providers have available to their customers.
Q. What do I need to do if I get a new phone?
A. If you simply get a new phone and you're using the same phone number and provider, no changes on your part are necessary. Simply go to the Mobile Internet Banking website. If you switch providers and/or phone numbers, log in to our online site and update your information within the "Mobile Settings" tab as found in the instructions entitled "Enrolling for Mobile Internet Banking". You will not receive SMS Text Message confirmations if your phone number is not correct.
Q. How can I search for a transaction within Mobile Internet Banking?
A. You will only be able to view the last 36 transactions up to 15 days worth of transaction history on your mobile device. There is not a search feature.
Q. Can I use any mobile device to access my accounts?
A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text Messages will be sent to the mobile device you entered when enrolling in Mobile Internet Banking, not the device from where you perform the transaction.
Q. When I try to enter an amount for a bill payment or funds transfer, I can't enter any numbers, only letters. Why?
A. Check your mobile device's settings to ensure you don't have "Alpha-only" enabled on the keyboard.
Q. Why don't I see all my accounts when I select My Accounts?
A. When you enroll in Mobile Internet Banking, you choose which accounts to view from your mobile device. Log in using the traditional online site and review your enrollment under the "Mobile Settings" tab. Ensure all the accounts you wish to view have been selected with check marks in their respective boxes.
Q. What if I can't get my mobile device to work with Mobile Internet Banking?
A. There are a number of reasons that you may experience trouble accessing Mobile Internet Banking on your mobile device. Ensure you meet the following minimum requirements:
- You must first enroll through the Business Connect online site before you can gain access.
- Your mobile device must be web-enabled.
- Your Wireless Provider must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
- Your mobile device must receive a signal from your Wireless Provider.
- Your Business Connect User ID must be active and not locked out. Try logging in using the traditional online site to ensure you have access before trying the Mobile Internet Banking.
If these minimum requirements are satisfied and you're still having issues, please don't hesitate contacting us at 952-847-1100 and we will work with you to determine the cause.
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